Help

• Check that we accept the card you are trying
• Make sure that there are no spaces in the credit card number
• Check that you have entered the correct expiry date of the card (you do not need to enter a start date or issue number if your card does not have one)
• Ensure that you have entered the 3 digit Card Security Code from the back of your card or the 4 digit code from the front of the card if you are using Amex
• Try another card

If you are still experiencing problems making an order, then please contact us with your order details where we will be able to manually process your order.

If you are experiencing problems when trying to apply a voucher code please contact us before placing your order as we cannot apply voucher codes after an order has been placed.

Packing and Delivery Charges

Destination & Delivery Time

Delivery & Packing Cost

UK & BFPO Standard Shipping

£2.50 for one item only, £3.00 for unlimited number of items.

1 – 2 days

European Standard Shipping

We do not offer delivery to Europe. This option will be available shortly.

Rest of the World Standard Shipping

We do not offer delivery to the Rest of the World. This option will be available shortly.

Our orders are normally sent via Royal Mail 1st Class post or via courier and are normally despatched within 24 hours of receipt of order (excluding weekends and bank holidays). Delivery times within the UK are usually 24-48 hours. Please note that this is not guaranteed and some parcels can take slightly longer due to postal delays or bank holidays especially during busy periods such as Christmas.

Please note as well we cannot be held responsible for items delayed in the postal system as this is beyond our control.

Parcels sent via First Class Post do not carry tracking numbers, so therefore cannot be tracked once they have left us. Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 10 working days. It is rare for a parcel to take this length of time to arrive but we are unable to dispatch a replacement until this period of time has elapsed.

If the item has been sent via courier a tracking number will be in the confirmation email sent to you. This number will enable you to track the parcel via the courier’s website.

If your order still has not been delivered after 10 working days, please contact us and we can arrange for a replacement to be dispatched to you. Email customerservices@strictlybeautiful.com

Unfortunately sometimes parcels are damaged in transit. Please contact us and we will arrange for a replacement to be dispatched to you as long as you contact us within 10 days of placing your order.

If there is an error with your order, please contact us within 10 days of placing your order and we will make sure that any errors are rectified. Email customerservices@strictlybeautiful.com

Please contact us and we can advise you of the next step. Email customerservices@strictlybeautiful.com

Unwanted items can be returned to Strictlybeautiful.com on the basis that the goods have been un-opened and unused and are in a re-saleable condition within 10 days of your order being placed. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a seal to the outside of a box, for example GHD irons, if this seal is broken the item cannot be re-sold and will not be accepted by our Returns Department.

If the item (s) you wish to return meets our returns criteria then please return it to us using the following address:

Customer Services Department
Strictlybeautiful.com
Unit 3
3-6 The Colonnade,
Maidenhead
Berkshire
SL6 1QL

We will refund the value of the goods upon receipt of them or exchange them if requested.

When returning items to us, please send a covering letter explaining the reason for the return as well as a copy of your invoice.

We will refund the standard delivery charge on orders if they are returned to us within 10 days of receipt, or if we receive notification within 10 days of receipt of the intent to return an item. If an order is returned to us after 10 days from receipt then we will refund the delivery charge only if the goods are damaged, faulty or incorrect. Email customerservices@strictlybeautiful.com

Strictlybeautiful.com advises that returns are sent via recorded delivery in order to ensure safe receipt with us. We cannot be held responsible for undelivered items.

If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Refunds and Credit Notes

Your return will be processed within 14 working days of receipt, whereupon we will contact you directly regarding the issue of either a refund or credit note.

Please allow a further 3 - 5 working days for the refund to appear in your account.

You can change your order details as long as the order has not been shipped. This may change delivery times depending on whether the item is in stock. Please contact us to check the status of your order.

If you wish to change or cancel an order contact our Customer Service team on customerservices@strictlybeautiful.com. Please detail the order number and date the order was placed in your email.

If your products have already been delivered, then you will need to follow our returns procedure.

The Waste Electrical and Electronic Equipment (WEEE) Directive is UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of disposal charge.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Strictlybeautiful.com is obliged under these regulations to offer our customers free disposal of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new hair straightener from us we would accept their old hair straightener and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us at their own cost to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled

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